Terms & Conditions

Payments by Debit Card incur no additional fees. The bank charges a nominal amount for processing of Debit Cards which we bear the cost of. A higher charge is levied by the bank for processing credit cards. This cost will be passed on, therefore payments mades by Credit Cards will incur a 2% surcharge.

Payments may be transferred directly into our account using the CHAPS method.

A Bankers Draft or Building Society cheques are accepted providing they can be authenticated by the issuer. Bankers Drafts or Building society Cheques should be made out to The Watch Agency.

Other methods of payment may be possible for instance Cash or Goods in Part Exchange.


3D secure is a relatively recent system for combating online card fraud. It protects the cardholder by requiring a password to be set up and used each time an online transaction is made. The password works like the chip and pin sytem for card present transactions. Mastercard have incorporated 3D secure by introducing Securecode and Verified is used for Visa card holders.

It only takes a few minutes to set up and will give added protection to your future transactions. We require all card transactions to be processed using 3D secure. If you have any questions regarding 3D secure please ask us or contact your card issuer/bank.


We use Royal Mail Special Delivery for all watches and items of jewellery. Royal Mail Special Delivery is a next working day delivery service and can be tracked and traced and requires a signature at the delivery address. Items are insured against loss or damage whilst in transit.

Alternatively you can collect your watch in person by appointment. In this case you may secure the watch with a 20% deposit and pay the balance on collection.


We require a 20% deposit to order a watch that is not held in stock or secure a watch that is in stock. Providing goods are fit for purpose deposits are not refundable but may be transferred to another item at our discretion. Our policy is in place to guard us against potential losses as a result of cancelled orders. The Watch Agency is not an agent or affiliated with any watch manufacturer. We work as an agent only for our customers, to make them savings and/or obtain for them watches more quickly than dealing directly with the manufacturers agents. Watches that we discribe as “new” are unused with seals intact along with the manufacturers box and paperwork. New watches are sourced from the manufacturers authorised agents according to customers specification. The agent will stamp and date the paperwork when it leaves their care and the manufacturers warranty will comence. Cancelling the order would mean the intended recipients details would be on the paperwork and would require us to sell the watch as pre-owned. We urge customers to contact us if they have any queries to ensure the correct item is ordered.


If goods have been altered to customers specifications as the result of an order then we may make a charge before any refund or exchange can be offered. Any watches ordered ‘new’ will fall into this catergory for the reasons outlined above. However if your the item delivered if faulty or not the same as specified in the order you will be entitled to a refund in full.


Watches described as new come with the manufacturers warranty unless otherwise specified. Any difference between the date on the manufacturers warranty and the date of despatch/collection will be made up by our Watch Agency warranty.

All pre owned watches are covered by a minimum of 1 year from the date of purchase.


This agreement applies as between you, the User of this Web Site and Watch Agency the owner(s) of this Web Site.Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these Terms and Conditions, you should stop using the Web Site immediately.

No part of this Web Site is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.


We will treat each order for our goods offered on the web shop as an offer by you to purchase the goods subject to these Terms. The confirmation stage sets out the final details of your order.

After you have submitted your order, you will receive an email from us which confirms receipt of your order and details the goods you have ordered. Please note that this email does not mean that your order has been accepted by us.

All orders are subject to acceptance by us. Acceptance of your order and the completion of the contract of sale between you and us will take place on our confirmation to you by email that your ordered goods have been dispatched, unless we have notified you that we do not accept your order.


We accept payments by credit/debit cards and bank transfers also cash callers are welcome. Most payments are processed by Sagepay. In the event that we are unable to supply the ordered goods we will inform you of this as soon as possible and a full refund will be given where you have already paid for the goods.



“Account” means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Web Site;
“Carrier” means any third party responsible for transporting purchased Goods from our Premises to customers;
“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
“Goods” means any products that Watch Agency advertises and  / or makes available for sale through this Web Site;
Watch Agency means NTWA Ltd


The Gateway Building
10 Elmer Approach,
Essex, SS1 1LW, UK

“Service” means collectively any online facilities, tools, services or information that Watch Agency makes available through the Web Site either now or in the future;
“Payment Information” means any details required for the purchase of Goods from this Web Site.  This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
“Purchase Information” means collectively any orders, invoices, dispatch notes, receipts or similar that may be in hard copy or electronic form;
“Premises” Means our place(s) of business located at

New City House, Market Place Industrial Estate, Durham, DH5 8AW

“System” means any online communications infrastructure that Watch Agency makes available through the Web Site either now or in the future.  This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
“User” / “Users” means any third party that accesses the Web Site and is not employed by Watch Agency and acting in the course of their employment; and
“Web Site” means the website that you are currently using ( http://watchagency.co.uk) unless expressly excluded by their own terms and conditions.


Persons under the age of 18 should use this Web Site only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.


These Terms and Conditions ALSO apply to customers buying Goods in the course of business.


If Goods are being ordered from outside Watch Agency’s country of residence, import duties and taxes may be incurred once your Goods reach their destination. Watch Agency is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and Watch Agency cannot guarantee that the packaging of your Goods will be free of signs of tampering.


Subject to the exceptions in Clause 6 of these Terms and Conditions, all Content included on the Web Site, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Watch Agency , our affiliates or other relevant third parties. By continuing to use the Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws. Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by Watch Agency.


Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Web Site or unless given express written permission to do so by the relevant manufacturer or supplier.


Material from the Web Site may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.


This Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of Watch Agency or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.


Those wishing to place a link to this Web Site on other sites may do so only to the home page of the site http://watchagency.co.uk without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Watch Agency. To find out more please contact us by email at info@watchagency.co.uk or

by post at:

Watch Agency
The Gateway Building
10 Elmer Approach,
Essex, SS1 1LW, UK
Registered in England, or Phone: 01702 395 100 / 01702 395 101

Use of Communications Facilities

When using the enquiry form or any other System on the Web Site you should do so in accordance with the following rules:
You must not use obscene or vulgar language;
You must not submit Content that is unlawful or otherwise objectionable.  This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
You must not submit Content that is intended to promote or incite violence;
It is advised that submissions are made using the English language as we may be unable to respond to enquiries submitted in any other languages;
The means by which you identify yourself must not violate these terms of use or any applicable laws;
You must not impersonate other people, particularly employees and representatives of Watch Agency or our affiliates; and
You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.
You acknowledge that Watch Agency reserves the right to monitor any and all communications made to us or using our System.


In order to purchase Goods on this Web Site and to use the Comment/form facilities you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Web Site as we may not require payment information until you wish to make a purchase.  By continuing to use this Web Site you represent and warrant that:
all information you submit is accurate and truthful;
you have permission to submit Payment Information where permission may be required; and
you will keep this information accurate and up-to-date.
Your creation of an Account is further affirmation of your representation and warranty.
It is recommended that you do not share your Account details, particularly your username and password.  Watch Agency accepts no liability for any losses or damages incurred as a result of your Account details being shared by you.  If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
If you have reason to believe that your Account details have been obtained by another without consent, you should contact Watch Agency immediately to suspend your Account and cancel any unauthorised purchases that may be pending.  Please be aware that purchases can only be cancelled until they are dispatched.  In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, Watch Agency accepts no liability or responsibility and you should make contact with the Carrier detailed in the Purchase Information.
When choosing your username you are required to adhere to the terms set out above in Clause 10.  Any failure to do so could result in the suspension and/or deletion of your Account.


Either Watch Agency or you may terminate your Account.  If Watch Agency terminates your Account, you will be notified by email and an explanation for the termination will be provided.  Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.
If Watch Agency terminates your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched.
Watch Agency reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.
If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.
If you terminate your Account any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.


Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from Watch Agency correspond to the actual Goods,Watch Agency is not responsible for any variations from these descriptions.  This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether.  Please refer to Clause 15.1 for incorrect Goods.
Where appropriate, you may be required to select the required [size] [model] [colour] [number] [other features] of the Goods that you are purchasing.
Watch Agency does not represent or warrant that such Goods will be available.  Stock indications are provided on the Web Site
All pricing information on the Web Site is correct at the time of going online.  Watch Agency reserves the right to change prices and alter or remove any special offers from time to time and as necessary.  All pricing information is reviewed and updated every week.
In the event that prices are changed during the period between an order being placed for Goods and Watch Agency Components processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price;


Watch Agency will notify you by way of email when your goods are to be dispatched to you.  The message will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the Goods purchased by you.
If Watch Agency receives no communication from you, within 14 days of delivery, regarding any problems with the Goods, you are deemed to have received the Goods in full working order and with no problems.Returns Policy

Watch Agency aims to always provide high quality Goods that are fault free and undamaged.  On occasion however, goods may need to be returned.  Returns are governed by these Terms and Conditions.
If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 10 days to arrange collection and return.  Watch Agency is not responsible for paying shipment costs.  You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods.  Refunds and replacements will be issued upon our receipt of the returned Goods.
If any Goods you have purchased have faults when they are delivered to you, you should contact Watch Agency within 28 days to arrange collection and return.  Watch Agency is not responsible for paying shipment costs.  Goods must be returned in their original condition with all packaging and documentation.  Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.
If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged.  In any event, you should report such damage to Watch Agency within 10 days and arrange collection and return.   Watch Agency Components is not responsible for paying shipment costs.  Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
You have a statutory right to a “cooling off” period.  This period begins once your order is complete and ends 7 days after the Goods have been delivered.  If you change your mind about the goods within this period, please return them to Watch Agency within 7 days of receipt.  Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of Watch Agency .  You are responsible for paying shipment costs if Goods are returned for this reason.
If you wish to return Goods to Watch Agency for any of the above reasons, please contact us using the details on our Contact page to make the appropriate arrangements.
Watch Agency reserves the right to exercise discretion with respect to any returns under these Terms and Conditions.  Factors which may be taken into account in the exercise of this discretion include, but are not limited to:
Any use or enjoyment that you may have already had out of the Goods;
Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;
The fact that the Goods consist of audio or video recordings or computer software and that the packaging has been opened;
Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.
Such discretion to be exercised only within the confines of the law.


Use of the Web Site is also governed by our Privacy Policy which is incorporated into these terms and conditions by this reference. To view the Privacy Policy, please click on the link above.


Watch Agency makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.
No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind.
No part of this Web Site is intended to constitute a contractual offer capable of acceptance.


Watch Agency reserves the right to change the Web Site, its Content or these Terms and Conditions at any time.  You will be bound by any changes to the Terms and Conditions from the first time you use the Web Site following the changes.  If Watch Agency is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.Availability of the Web Site

The Service is provided “as is” and on an “as available” basis.  We give no warranty that the Service will be free of defects and / or faults.  To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
Watch Agency accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.


To the maximum extent permitted by law, Watch Agency accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Web Site or any information contained therein. Users should be aware that they use the Web Site and its Content at their own risk.
Nothing in these Terms and Conditions excludes or restricts Watch Agency’s liability for death or personal injury resulting from any negligence or fraud on the part of Watch Agency.
Nothing in these Terms and Conditions  excludes or restricts Watch Agency’s liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Web Site.
Whilst every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions.  This term shall apply only within jurisdictions where a particular term is illegal.


In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.


In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.


All notices / communications shall be given to us either by post to our Premises (see address above) or by email to info@watchagency.co.uk . Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.


These terms and conditions and the relationship between you and Watch Agency shall be governed by and construed in accordance with the Law of England and Wales and Watch Agency and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.